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[thornberrys]

Purchased three different products all at once, 57 bucks. While on the second step of the checkout process hit the button to submit my order, the page just refreshes and doesn't complete my order, check bank account, says i've payed, leave the checkout page and look at "my orders" there's not a fucking thing on there, so i'm guessing this websites a scam of sorts.

[ToyDemon]

When the payment page "refresh" instead of going to the order confirmation page, this usually means that there was an issue with charging your payment. A payment processing error message will showed up at the top after the "refresh" in this situation. Sometimes the message may be hard to see if it seems like all the page did was refresh.

If you are using a debit card (as you stated bank instead of credit card company), you are likely seeing pending holds. These are not charges that went through and will disappear after the pending holds are released. For security and privacy reasons, we can not give more information through the forum. It looks like you have already contacted our customer service and further details and explanations have been given directly.

For anyone who may have issues with checkout, we recommend contacting our customer service directly as the forum is a public medium for more general inquiry.